At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we feel inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.
We are looking for an experienced Team Leader to join our Operations and Customer Service department within our Global Forwarding function based in Perth.
This position comes with many perks and benefits such as working in a new and modern office with an onsite gym, flexible working arrangements, including work from home, once you have settled into your new role, and more!
While you oversee this small close knit team, you'll have the opportunity to broaden your knowledge in both sea and air operations, develop professionally, and take advantage of various learning experiences which all contribute to your career growth – you’ll also be collaborating and mentored by our experienced and supportive senior managers who want to see you succeed and take the next step in your career - the opportunities are endless with Toll global Forwarding!
As our Team Leader Operations and Customer Service you will:
- Supervision of a small team of Operations & Customer service executives.
- First point of escalation for support for our valuable clients or our experienced team.
- Working to support our customers supply chain needs
- Finding solution to complex challenges
- Proactive updates to our customers to ensure they kept in form every step of the way
- Building and leveraging strong internal and external relationships
- Assisting with monthly and quarterly business reviews
- Supporting the implementation of new customers
To be successful in this role, you will need:
- Global Freight Forwarding experience across air / sea freight forwarding documentation, domestic and interstate transport, customs, quarantine
- Cargowise and excel experience – desirable
- Strong job costing skills and understanding of business finance.
- Strong written and verbal communication skills
- Proven problem-solving skills with a focus on continuous improvement
- Commercial acumen to be able to cross sell and increase existing share of wallet for our customers
Additional Information
Be Connected
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn than we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
To find out more about us visit www.tollgroup.com/careers
