Job Post: Customer Service Executive - International Voice Process
We are looking for a dynamic and experienced Customer Service Executive to join our team and contribute to our growing success in the international market. If you have a passion for delivering exceptional customer experiences and possess relevant experience in handling international voice processes, we would love to hear from you.
Position: Customer Service Executive - International Voice Process
Location: Gurgaon
Type: Full-time
Shift: Rotational
Responsibilities:
- Handle incoming customer inquiries and provide prompt and efficient resolutions via phone calls, emails, and other communication channels.
- Interact with international customers in a courteous and professional manner, ensuring a positive experience during every interaction.
- Understand customer needs and address their queries effectively, aiming to exceed their expectations.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate them when necessary.
- Document and maintain detailed records of customer interactions and transactions for future reference.
- Continuously strive to enhance product knowledge and keep up-to-date with the latest company policies and offerings.
- Proactively identify and suggest improvements to optimize customer service processes and enhance customer satisfaction.
- Achieve and maintain key performance metrics, including customer satisfaction scores, response time, and first call resolution.
Requirements:
- Bachelor's degree from an accredited university or college.
- Graduate Fresher’s can also apply.
- Undergraduate with experience of minimum 1 year can also apply.
- Proven experience of 6 months - 2 years in an international voice process customer service role.
- Exceptional communication skills in English, both verbal and written, with a neutral accent and clear pronunciation.
- Familiarity with using customer service software, CRM systems, and other relevant tools.
- Ability to handle high call volumes and challenging situations with patience and empathy.
- Strong problem-solving skills and a customer-centric approach to resolving issues.
- Flexibility to work in shifts and adapt to changing business needs.
- Outstanding interpersonal skills with a focus on teamwork and collaboration.
- Quick learner with the ability to adapt to new processes and technologies.
Benefits:
- Competitive salary package with performance-based incentives.
- Comprehensive health and medical benefits.
- Continuous learning and development opportunities.
- Friendly and inclusive work environment.
- Opportunities for career growth and advancement within the organization.
Remuneration:
- 24k for graduate freshers
- 33k for undergraduate with min. 1 year of experience
- 1 Time Meal
- $300 voucher in every 6 months
- Performance based incentives upto 2500
- Both side cabs (Subjected to hiring zone)
- 5 days working
- Rotational Shift
- Rotational Off
If you believe you have what it takes to excel in this role and provide top-notch customer service on the global stage, we encourage you to apply. Please submit your updated resume along with a cover letter highlighting your relevant experience and qualifications.
How to Apply:
If you believe you have the drive and communication skills to excel in this role, we encourage you to apply! Please submit your updated resume and a cover letter highlighting your relevant experience and why you'd be a great fit for this position. Email your application to khushi.kumar@talentadvisors.inor WhatsApp /Call on - 9810318650.
Job Type: Full-time
Salary: Up to ₹33,000.00 per month
Benefits:
- Food provided
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Delhi, Delhi (Required)
Ability to Relocate:
- Delhi, Delhi: Relocate before starting work (Required)
Speak with the employer
+91 9810318650
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