ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.
The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.
Role Summary:
As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.
You will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
You will report to the NPI manager supporting the Asia region for the Micron account team.
Key Responsibilities:
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, process and support tool development.
- Drive and manage new product installs and subsequent process development.
- Projects manage new evaluations and ensure success of the project.
Competencies to be successful
- Well organized individual and illustrating those thoughts and translating plans into action within a matrixed environment
- Possess the ability to self-direct and prioritize among many tasks required to ensure a successful project
- Demonstrated excellence in communication (verbal and written).
One of Examples of the Work Responsibilities:
FPE needs to lead NPI project as window person between ASM and customer with help from on-site FSEs and colleagues overseas. Final goal is to make customer happy and build trust in company, ASM, and in him or herself, for customer to purchase ASM’s tool set. FPE needs to be patient to work with customers and colleagues and continues to communicate with those people to achieve the goal. Mainly two types of work is needed.
- Work in clean room
- To explain tool operation to customer
- To lead trouble shooting as a leader not only in process, but also in hardware and software by getting help from colleagues.
- To collaborate with colleagues, teamwork is highly required
- Work in the office
- To track the progress of NPI project in all aspect and report to stake holders
- To attend customer meeting and lead the conversation, make the minutes, and provide answers to customer questions
- To hold internal meeting to provide solutions to issues customer has
Frequently, Teams meeting or face to face meeting needs to be set to have team’s corporation, here teamwork is highly required
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- To analyze technical data and provide explanation to customer
- To make technical presentations with easy-to-understand format & content
- To report lesson & learnt from NPI work in appropriate timing
- To obtain necessary information from colleagues, even if colleagues are not responsive. patience and reminding are key words.
Requirements:
- Speak both Japanese and English
- Master Degree or PhD in an Engineering discipline.
- Minimum 5 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
- Familiar with high complexity low volume environment.
- Proven success in building collaborative partnerships with customers and internal organizations
- Experience in managing strategic programs with high level of visibility
- Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.
At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.
So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.
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