Role Introduction:
The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Patrol to support the Roadside & Rescue team in providing best in class customer service to our clients.
This role will form part of the dynamic Roadside & Rescue team and will report to the Operations Manager.
As an AA Patrol you will contribute to the effective operation of the AA’s Member Services by attending the scene of an AA member’s breakdown. You will undertake breakdown services and recovery as necessary at both member’s homes and on the road in accordance with established conditions and operating instructions.
You will also provide advice and assistance to members within own area of competence.
Shift working is a requirement including weekends and bank holidays.
Key Responsibilities:
The primary responsibilities and focus areas for this role will include the following:
- Undertake to a high standard effective and safe diagnosis and repair on members’ vehicles, both private and commercial, at the scene of a breakdown either as deployed by the Rescue Centre or as encountered direct.
- Ensure the optimum use of time and costs when undertaking diagnostic work by assessing the AA’s liability in respect of possible garage and/or recovery assistance as appropriate and arrange as necessary in conjunction with the Rescue Centre.
- Recover members’ vehicles from the roadside when repair is impracticable and arrange any necessary garage assistance for members as required.
- Maintain a high standard of driving, courtesy and effectiveness in dealing with members of the general public and uphold the traditions and image of the AA with an appropriate awareness of personal and members’ safety at all times.
- Be fully conversant with all communication systems used within the Patrol Force Operations and ensure that all communication is maintained to the standards required by the AA.
- Maintain to a high standard of serviceability in cleanliness any AA vehicle, tools and equipment used for individual use.
The Candidate should have the following:
Minimum qualifications, experience & skills
· Qualified motor Mechanic.
· Motor Mechanics apprenticeship, a QQI Level 6 Advanced Certificate Craft cert.
· Time served as a motor mechanic.
· Will be rostered to work 40 hours a week.
· Will work a fixed 40 hour week and roster will be discussed locally. Will work 5 out of every 7 days and will work weekends (but won’t be rostered to work every weekend).
· Flexibility on both sides is the key to making this contract work.
· Sound practical knowledge of mechanical and electrical workings of motor vehicles and an ability to affect repairs.
· Basic knowledge of motoring law and ability to give evidence in Court as required.
· Must have current driving licence and ability to make clear written statements.
· BE & BC driving licence is a plus.
Additional Required Key Skills & Attributes:
· An excellent understanding of systems and processes operated within this environment.
· Excellent planning and organisational skills.
· Ability to engage and converse successfully with customers
· A positive can-do attitude, high energy and an eagerness to excel in everything they do
· A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines
· Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments
· Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation.
About the AA
The AA (Ireland) is Ireland’s premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year.
In addition to our expertise on Irish roads we are also one of the country’s leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance.
In 2020 the AA was purchased by Further Global Capital Management and is on an exciting growth and transformation journey. The AA currently employs approximately 500 employees.
More information on the AA is available on our website: https://www.theaa.ie
Job Types: Full-time, Permanent
Salary: €42,300.00 per year
Benefits:
- Flexitime
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Application question(s):
- Are you a fully qualified mechanic?
- Do you have any additional driving licence?
Licence/Certification:
- B Driving Licence (required)
Work Location: On the road
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